FAQs

Gnomes Q

Here we try to answer some of your questions – Please also take a look at T&Cs.  If there is something we’ve missed, do send us an email

​For much more information see the links at INFO and the Programme and Overview

Q: How much is it? 

Tickets are £8.50 per person or a family pass which admits four is £32. Tickets at the gate are £10 so by buying in advance you will save money.  Under 3’s go free but please book a ticket for them so we can get an idea of how many under 3’s attend.  (If buying a family ticket this under 3 ticket will not count against your order of four).

Q: How do I get there?

A: See map, postcode and guidance here

Q: When’s it on? 2pm – 7pm Sat, 1pm – 6pm Sun (nb clock changes that weekend).

A: Car Parking ?

Q: £1. Opens 1.30pm Sat, 12.30pm Sun   

Q: How do I book workshops?

A: If you have not booked online (here), on the day any remaining spaces will be sold onsite. You do not need to book for drop-in activities.

Q: Is there much to do if all the bookable workshop places are sold?

A: Yes! heaps of things, in fact a lot more than many other events charging a comparable entrance fee. We have drop-ins which do not need to be booked, some of which are free such as Hedgehog Houses, along with live music, free storytelling, walkabouts, Pirate Panto, visit the Fairy King or Queen, games, Musical Toadstools, Pixie Post and much more. See Magical Workshops, More Activities and Eat Drink Shop

Q: Isn’t it just for girls?

A: not at all.  Things like Wizard Training are included with boys in mind but many boys equally like other Workshops and activities, while girls can be found doing the ‘boy things’ like Wizard Training. We’ve found this boy/girl idea is more in the minds of parents than children.

Q: Will there be Trolls about ?

A:  Yes, Bernard and Brenda will be trolling about 

Q: Are there special dietary caterers?

A: Please make caterers aware if you have particular food allergies.  All the onsite catering is vegetarian or vegan. ​

Q: Can I book a ticket over the phone or by post ?

A: We’re very sorry but you can’t.  You can only book here and it is an online-only system.

Q: I booked, but no ticket has arrived in the post. 

A: that’s because we don’t post them – they are emailed to the address you gave us online.  Please check your inbox and spam folder.  If it’s not there email , click here and then on the link that says ‘I’ve lost my tickets’

Q: When should we arrive ? 

A: If you plan to take part in an early workshop we advise 45 minutes before so you can get parked and onto site.  If you are booking one of the first Workshops (2.15 Sat, 1.15 Sun) be aware the Car Park opens at 1.30pm Sat and 12.30pm Sun.  Otherwise, take a look at the programme and decide when is best for you!

Q: Can I add to my booking ?

A: Yes, provided places are still available.  email us if you need assistance.

​Q: Can I change the day I am coming?  

A: Yes, if there are places still available, up until a week before the event but you will be charged a £1.50 administration fee.  After this date you can make a second booking but your first booking is not refundable.

Q: Can I cancel?  Is my ticket refundable?

A: Yes, up to a week before the event. After that it is non-refundable.

Q: What if the event is cancelled eg due to extreme weather?

A: In the unusual occurrence where our event is cancelled a refund will be issued.  The amount refunded will be full or a proportion depending on funds available to the Fairyland Trust charity after taking into account costs incurred.  If our event is rescheduled or postponed, your existing tickets will be made void and reissued for the new date. If you are unable to make the rescheduled date, a refund will be issued on the above basis. 

Q: Can I get in with my electronic ticket on my phone or do I need to print it out? 

A: Yes you can. You don’t need to print it out. Just be sure to bring your phone/ device with you, plus some back up ID in case of difficulties.

Q: Can I pay at the gate?  

A: Possibly but you will have to pay £10 per person as opposed to £8 – 8.50 on line before hand. This is also risky as we may sell out.

Q: Can we buy workshop places on the day?

A: Workshops can be booked via this page, and any remaining places will be sold on the day at the entrance gate. Please bring cash if you would like to be sure of doing this although we should have a card machine at the gate. These will be sold first come first served, at the gate.

Q: I note you have Sold Out and I forgot to buy tickets, can I still come?

A: Sorry no, we have a strict limit to how many visitors we can have, for safety/licensing reasons and because otherwise things start to run out and that would spoil the event for everyone.

Q: I am a grandparent /I have a grandparent I’m thinking about bringing. Is this a good idea? 

A: Yes many grandparents and other older friends or relatives attend the event.  So probably! As well as accompanying a child into a workshop or activity, they can also enjoy storytelling, live music, a beer in the Pub and shopping  If they regularly require a sit-down please bring your own seat that you can easily carry around the site if venturing away from the Café and Performance tent on the main lawn, where there is some seating

Q: What about my teenager? 

A: Likewise, but harder to call. Please try not to leave young children with teens who’d rather not act as parents: that’s the main cause of “lost children”.

Q: Is there a baby change? 

A: yes, near First Aid/loos by the entrance gate.

Q: Is there First Aid?

A: Yes, near the Baby Change/loos by the entrance gate.

Q: We’ve come in but have to pop out to do something. Can we get back in again?  

A: Yes, ask at the gate, they have a magic way of dealing with this.

Q: Might we get photographed?

A: Possibly! We have a photographer on site who has a crew wristband/rosette and those photographs may be used in our publicity material. If you wish that your child is not photographed in a Workshop please make the crew aware of this before it starts.  We do not allow visitors into workshops to take photographs while they are in session. Please do not use flash in the workshops even when taking pictures of your own children.   However, there are many visitors like yourselves taking pictures around the site. No commercial photographers are allowed except press, who are accompanied by crew. If you think there is any sort of problem, please tell a member of the crew.

​Q: Might we be filmed?

A: Likewise – we have a videographer on site and will be making a video of the event for our educational and promotional work.  The videographer will have a rosette or wrist band.  Plaese follow the photo guidance above. 

Q: Are all the crew dressed as fairies?  

A: No that’s some of the visitors. The crew all have purple ribbons or rosettes. However, we encourage anyone attending to dress up

Q: Is The Good Elf Pub licensed ? 

A: Yes and it sells award winning local ale and cider (to grown-ups only!)

Q: Is there wi-fi on site?

A: I’m afraid not!

Q: Where is the cash point ?

A: This is Fairyland, the nearest human ‘ATM’ is in Swaffham. However we hope to offer cash-back on the card machine at the entrance gate (at a cost of £1). If a rainbow appears, go for it but any Fairy Gold you come across may not work once you leave the site. 

Q: Do you take VISA on site ?

A: Some of the stallholders may accept VISA. We are trialling a card payment system on site BUT we advise you to bring cash as the phone signal can be patchy!

Q: Is there a phone charging point ?

A: No there isn’t. In a genuine emergency go to the Information Tent and ask for help.

Q: Am I and my family likely to get wet, cold and muddy ?  

 A: Yes if it rains and is cold, unless you dress appropriately. But most of the workshops are in dry marquees and the Good Elf Café and Pub and most of the entertainment is also undercover.

Q: Can we camp ?

A: Not on site but there are many B+Bs, Hotels and campsites in the area. See Where to Stay (Only event crew can camp on site).

Q: Can I attend as a stall-holder ?

A: please contact Corrina Lowe on 07718320471

Q: I have a press enquiry

A: Please email abbie@fairylandtrust.org

Q: What can I not bring to site

A: It goes without saying, but we will say it anyway: No illegal substances, weapons, animals of any kind (except registered guide dogs) or glass 

Q: But my dog is exceptionally well behaved – can I bring it ?   

A: No, not unless it is a registered Guide Dog. Not even if it’s a dog genius that reads maps.

Q: What about my pet gerbils/ anaconda/ homing pigeons/ cat/ catfish/ rabbit/ donkey/ Eagle Owl ?

A: Sorry no. And please don’t leave them locked in your car in the car park either.

Q: I am an OAP, can I get a discount?

A: Sorry, no. Some of our crew are OAPs – you can volunteer if you like. Read more about how to get involved and help us here.

Q: Is this a children’s event ?

A: Yes it’s primarily aimed at families with 3 – 8 year olds. It is not a Larping event, a re-enactment, a pagan get together or a full-on adult fairy event. 

​ Q: Is this a pagan event ?

A: No it’s non religious in all respects. It’s a nature conservation event for families.  The origins of ‘Halloween’ as we know it now are definitely pre-Christian but there are loads of festivals all over the world associated with this time of year and many traditions of nature within them.  This is a celebration of nature in autumn and our interpretation of the British traditions – such as Jack o Lanterns and leaving out treats ‘for the fairies’. 

Q: Some of these FAQs are ridiculous, are you trying to be funny or something ?

A: These are all real questions we’ve been asked over the years! (except about the homing pigeons but we did have someone who brought in hamsters). We’ve also had “I forgot I was getting married – can I have a refund?” (no) and “I forgot I was pregnant” … but that was one of the crew.

​Finally: please remember that children are the responsibility of their guardian/parent at ALL times. There are no creche facilities.

If you’ve read this far – or only this bit – please do come and join us at The Real Halloween we hope you have a great time. All money raised at the event goes to The Fairyland Trust to raise much needed funds for the trust’s work, helping children and families around the country to engage in nature. 

If you still have an enquiry, please do send us an email 

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Emergency number: if you need to contact us in a genuine emergency during the event, call 07554 701270  or the emergency services. Ticket issues, domestic disasters, being late or getting lost do not count as emergencies. Remember, so long as you have your own details our gate crew can work out if you bought a ticket.

 

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