FAQs TRH

Gnomes Q

Here we try to answer some of your questions but before you take a look through our FAQs, you may want to read our Terms and Conditions which might answer any queries you have.

Q: How much is it ?  £10/ adult  and  £8.50/ child– under 3s are free (but Workshops are not for the under 3s).  You can book here. Booking means that you also agree to the Terms and Conditions.  See also Ticket Info.

Q: Is there much to do if all the bookable Workshop places are sold ? A: yes heaps of things, in fact a lot more than many other events charging a comparable entrance fee. We have drop-ins which do not need to be booked, several of which are free, along with free music from three bands, free storytelling, free walkabouts, Woodland Trail, Witches Kitchens, Fairy Banquets, Fairy Houses, and, Wildlife Hospital (a charge but pay at the door), and more.

Q: Will there be Trolls about ? A: yes we hope so.

Q: Are there special dietary caterers ? A: no not really. There’s meat and vegetarian and some stall-holders may offer dairy and gluten-free but for anything more advanced or to be sure, please bring your own food, and picnic.  (We do not advise taking menu suggestions from the Trolls).

Q: Can I book a ticket over the phone or by post ? A: we’re sorry but you can’t.  You can only book here and it is an online-only system run by an outside supplier.

Q: I booked but no ticket has arrived in the post.  A: that’s because we don’t post them – they are emailed to the address you gave us online.  Please check your inbox and spam folder.  If it’s not there email bookings@fairylandtrust.co.uk   Don’t expect an instant reply but they will try to respond the same day.

Q: When should we arrive ?  A: we advise an hour before your first Workshop if you have booked one.  Otherwise, just have a look at the Programme.

Q: Can I add people or Workshops to my booking ?  A: Yes, provided places are still available.  See Ticket Info for details.

Q: Can I change the day I am coming ?   A: Yes, if there are places still available, up until a week before the event or when tickets sell out, whichever is soonest.   See Ticket Info for details.  After that you can make a second booking but your first booking is not refundable.

Q: Can I reduce the numbers of Workshops or tickets in my Booking ?  A: yes – see Ticket Info for details but you might bring some other friends instead ?  You can also substitute a different child for a Workshop at the door of the Workshop tent, or sell your Workshop place to someone else at face value, again only at the door.  In both cases you need to inform the Workshop Crew (see below).

Q: Can I cancel ?  Is my ticket refundable ?  A: yes up to a week before  or until tickets sell out whichever is soonest(see Ticket Info for details) at an administrative fee of £2.50.  After that it is non-refundable.

Q: Can I get in with my electronic ticket on my phone or do I need to print it out ?  A: Yes you can. You don’t need to print it out but that might help avoid any problems. Just be sure to bring your phone/ device with you, plus some back up ID in case of difficulties.

Q: Can I pay at the gate ?   A: possibly but also risky as we usually sell out. So please don’t risk disappointing your children. This is only worth considering if you live very nearby and have somewhere equally good to go to if you can’t get in.

Q: How many Workshops should I book per child ? A: at The Real Halloween we’d suggest just one or two.  There is a lot else to do !

Q: I missed my Workshop, can I get a refund ?   A: no we are sorry but you can’t. Workshops usually sell out and some people are disappointed because they can’t get a place. We advise all visitors to arrive on site an hour before their first booked Workshop. After that, please take care to be on time.

Q: We booked a Workshop but my child now doesn’t want to do it. Can I get a refund ? A: sorry but no. We can’t guarantee that we can re-sell such Workshop tickets on the day. Before the event, all the Workshop bookings are listed and provided to the crew staffing each Workshop.  If you have ID then you can transfer your place to someone else in your party, at the door of the Workshop, or sell it to someone else at face value but you need to talk to a member of the Workshop Crew and do it at the door, as they have a list of who is supposed to be attending.

Q: Can we buy Workshop places on the day ? A: probably not as they usually sell out but if we have any spare places they will be for sale on the day (cash only).  Ask at the Information Point.

Q: I note you have sold out and I forgot to buy tickets, can I still come? A: no sorry you cannot. There is a strict limit to how many visitors we can have, for safety/licensing reasons and because otherwise things start to run out and that would spoil the event for everyone.

Q: I went into Holt but didn’t see many signs, why is that ? A: that’s because the police ask us to sign cars to go the much quicker way, around the bypass and along Cromer Road. There are more signs that way. Please look at the map.

Q: I used my satnav with the Holt Hall postcode and am now stuck at a locked gate on Cley Road, and you are not answering the Fairyland Trust office phone! Why ? A: we are all on site. Please use the map and do not rely on your satnav as they send you the wrong way. Use Kelling Road entrance or you may be late.

Q: I’m coming to the event but I can’t function without my SatNav as I have three small children and am alone in my car, what can I do?   A: go old-school. Print out the map, or cut out a bit of another map, and stick on the dashboard of your car and look at it once you are near Holt.  Maybe attach it to the SatNav. Then use the map.  Pull over first.  Or rethink your travel plans/ get a friend to help.

Q: I put “Halloween” and “Fairy” in my SatNav and it took me to somewhere 150 miles away.  Now we are late.  Can we have a refund ?  A:  please don’t use your SatNav without checking it’s giving you a useful result.  Sorry no you can’t.

Q: I am a grandparent /I have a grandparent I’m thinking about bringing. Is this a good idea ?  A: yes.  Probably.  There’s quite a few places to sit down and tea/coffee in the Café, beer in the Pub and shopping, as well as Workshops, Performers, Bands, the Woods etc plus some might like to accompany a grand-child into a Workshop or activity.

Q: What about my teenager ?  A: likewise but harder to call. Please try not to leave young children with teens who’d rather not act as parents: that’s the main cause of “lost kids”.

Q: My baby /toddler would really love a Workshop because s/he loves fairy things, why can’t I book her/him in ?   A: because we know from experience that under 3s can’t do the makes and get bored in the stories, leading to fuss, noise and disruption which is unfair to everyone else.  But you can get them to help you and older brothers and sisters to make a Fairy House, eat or drink in the Cafe, create a Fairy Banquet, or let them eat leaf litter or fall asleep in the buggy trundling round the flatter bits of the woods and grounds.

Q: Is there a baby change ?  A: yes, near First Aid/loos on the Main Lawn

Q: Is there First Aid ? A: Yes, near the Baby Change/loos on the Main Lawn.

Q: I’m just dropping someone off in the car park, so do I need to pay to park ? A: No, we’ll trust you (but we do have radios and the Car Park crew will know)

Q: We’ve come in but have to pop out to do something. Can we get back in again ?   A: yes, ask at the gate, they have a magic way of dealing with this.

Q: Might we get photographed ? A: Possibly (see Terms and Conditions). We have one Fairyland Trust photographer on site who has a crew rosette, and those photographs may be used in our publicity or training material. We do not allow visitors into Workshops to take photographs while they are in session. Please do not use flash in the Workshops even when taking pictures of your own children.   However there are many visitors like yourselves taking pictures around the site. No commercial photographers are allowed except press, who are accompanied by our Press Officer. If you think there is any sort of problem, please tell a member of the crew (they have a purple rosette).

abbie Q

Q: Are all the crew dressed as fairies ?   A: no that’s some of the visitors. The Fairy Crew all have purple coloured rosettes.

Q: Is The Good Elf Pub Licensed ? A: Yes and it sells Norfolk real ale beer as well as Mulled Cider and Mulled Apple Juice.

Q: Is there broadband on site ? A: No, and quite often not much of a mobile phone signal either.

Q: Where is the cash point ? A: this is Fairyland. We accept donations but the nearest human ‘ATM’ is in Holt. If a rainbow appears, go for it but any Fairy Gold you come across may not work once you leave the site.

Q: Do you take VISA ? A: no we don’t have the capability, nor to accept Bitcoin, Paypal etc but some of the stallholders may accept VISA. We advise you to bring cash instead.

Q: Is there a telly ? Can I watch the match ? A: no but you can take part in the Halloween Games.

Q: Is there a phone charging point ? A: no there isn’t. In a genuine emergency go to the Information Tent and ask for help.

Q: Am I and my family likely to get wet, cold and muddy ?   A: yes if it rains and is cold, unless you dress appropriately.

Q: Can we camp ? A: not on site but there are many B+Bs, Hotels and campsites in the area. See Where to stay (Only Fairyland Trust Volunteers can camp on site).

Q: I expected it to be a quiet ethereal event but there were bands and Trolls and walkabouts. Can I have my money back ? A: no sorry you can’t. Almost everyone likes the entertainment and maybe you didn’t find the Woods (which are full of nature and quiet) or the Workshops (likewise).

Q: Can our green group bring a stall to hand out leaflets ? A: no sorry we are sympathetic but we generally don’t do ‘issues’ and information giving at these events.

Q: Can I attend as a stall-holder ? A: please contact corrina@fairylandtrust.org

Q: My dog is exceptionally well behaved – can I bring it ?   A: No, not unless it is a registered Guide Dog. Not even if it’s a dog genius that reads maps.

Q: I have booked to come but just got a puppy. Is there anyone who can look after it for me? A: sorry, no we can’t help with any such domestic problems.

Q: What about my pet gerbils/ Anaconda/ homing pigeons/ cat/ catfish/ rabbit/ donkey/ Eagle Owl ? A: Sorry no. And please don’t leave them locked in your car in the car park either. No pets but there are some quite worldly-wise squirrels on site who like to eat the Fairy Banquets.

Q: I am an OAP, can I get a discount ? A: Sorry, no. Some of our crew are OAPs – you can volunteer if you like. If you join as a Supporter you get a free ticket to our events.

Q: I live in 19 Bluebell Close, Thingthorpe – which way do I go to find the event ?   A: please get a map.

Q: Is this a children’s event ? A: yes it’s primarily aimed at families with 3 – 8 year olds. It is not a Larping event, a re-enactment, a pagan get together or a full-on adult fairy event.

Q: Some of these FAQs are ridiculous, are you trying to be funny or something ? A: no these are all real questions we’ve had (except about the homing pigeons but we did have someone who brought in hamsters). We’ve also had “I forgot I was getting married – can I have my money back ?” (no) and “I forgot I was pregnant” … but that was one of the crew.

If you’ve read this far – or only this bit – please do come and we hope you have a great time.

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Emergency number: if you need to contact us in a genuine emergency during the event, call 07554 701270  or the emergency services. Ticket issues, domestic disasters, being late or getting lost do not count as emergencies. Remember, so long as you have your own details our gate crew can work out if you bought a ticket.

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